1. Introduction to Emotional Intelligence (EI) Emotional Intelligence (EI) is the ability to recognise, understand, use and manage emotions in oneself and in others, in ways that support effective thinking, ethical behaviour and constructive relationships. In administration and governance, officials routinely face: public anger, frustration and high expectations political pressure and conflicting stakeholder interests stressful … Continue reading Emotional Intelligence I- Concepts, Models, Competencies (Smart Module for UPSC Ethics)