1. Utilities of Emotional Intelligence in Governance Emotional Intelligence (EI) plays a transformative role in strengthening administrative efficiency, leadership quality, ethical behaviour, citizen relations and crisis response. Administrators operate in socially complex environments where emotions strongly influence public expectations, grievances, conflict, teamwork and decision-making. High EI ensures that officials respond with clarity, composure and compassion … Continue reading Emotional Intelligence and Ethical Governance: Smart Module for UPSC Ethics